Terms of service

Welcome to Soreli. These Terms of Service explain the terms that apply when you access or use https://www.soreli.shop/ or purchase products from our online store.

By using our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Soreli

Soreli is an online store offering women’s clothing to customers in the United States.

Business Address:
Soreli
5100 Kings Plz
Brooklyn, NY 11234
United States

Email: support@soreli.shop
Phone: +1 430-431-4850

Customer support is available 24/7 by email.

2. Products and Product Information

We make reasonable efforts to display our products and their information accurately. Product descriptions, images, availability, and other details may be updated from time to time.

Before placing an order, please review the product information carefully to make sure the item meets your expectations.

3. Orders

When you place an order through Soreli, you are responsible for providing accurate and complete information required to process and deliver your order.

Orders are generally processed within 1–3 business days.

The order cut-off time is 5:00 PM New York time. Orders received after the applicable cut-off time may be processed on the following business day.

4. Shipping and Delivery

Soreli currently ships within the United States only.

Standard shipping is free on all orders.

Estimated delivery time is 5–11 business days after order processing.

Orders may be delivered by USPS, UPS, FedEx, DHL, or other available carriers.

Delivery times are estimates and may vary depending on the shipping carrier and other circumstances affecting delivery.

5. Prices and Currency

All prices displayed on Soreli are in U.S. dollars (USD $) unless otherwise stated.

We may update product prices at any time. Any price applicable to your order is the price displayed when you place the order.

6. Payment Methods

Soreli accepts the following payment methods:

  • Shop Pay

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal Wallet

Payment must be successfully authorized before an order can be processed.

7. Returns and Refunds

Returns are accepted within 30 business days, subject to the requirements in our Return and Refund Policy.

Customers are responsible for return shipping costs for eligible returns.

Items must meet the applicable return requirements, including being unused and in their original condition with required tags, packaging, accessories, and components.

For defective, damaged, or incorrectly shipped products, an uncut unboxing video clearly showing the product and the issue is required.

Approved refunds are processed within 5–10 business days and are issued to the original payment method.

8. Website Use

You agree to use the Soreli website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the website.

You must not use the website to engage in fraudulent, abusive, unlawful, or unauthorized activity.

9. Intellectual Property

The content available on the Soreli website, including product information, text, graphics, images, branding, and other materials, is provided for use in connection with the Soreli shopping experience.

You may not reproduce, distribute, modify, or use website content for unauthorized commercial purposes without appropriate permission.

10. Third-Party Services

Our website may rely on third-party services and payment providers to support functions such as payments, analytics, advertising, website operation, and order processing.

Your use of third-party services may also be subject to the terms and policies of those providers.

11. Privacy

Information collected through your use of our website is handled according to our Privacy Policy.

Soreli uses technologies including Google Analytics, Meta Pixel, cookies, and email marketing tools to support website operation, analytics, and marketing activities.

12. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our website, products, services, or business practices.

The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means you agree to the revised terms.

13. Contact Us

If you have questions about these Terms of Service, please contact us:

Soreli
5100 Kings Plz
Brooklyn, NY 11234
United States

Email: support@soreli.shop
Phone: +1 430-431-4850
Support: 24/7 via email