Frequently Asked Questions

 

What does Soreli sell?

Soreli is an online store specializing in women’s clothing.

Where does Soreli ship?

We currently ship orders within the United States only.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Our order cut-off time is 5:00 PM New York time. Orders placed after the cut-off time may be processed on the following business day.

How long does delivery take?

After processing, standard delivery generally takes 5–11 business days.

Delivery times are estimates and may vary depending on the shipping carrier and other circumstances affecting delivery.

How much does shipping cost?

Standard shipping is free on all orders.

Which shipping carriers do you use?

Orders may be delivered through USPS, UPS, FedEx, DHL, or other available carriers. The carrier used may vary depending on the order and destination.

What payment methods do you accept?

We accept:

• Shop Pay

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Apple Pay

• Google Pay

• PayPal Wallet

All transactions are processed in USD ($).

Can I return an item?

Eligible items may be returned within 30 business days, subject to the requirements of our Return and Refund Policy.

Who pays for return shipping?

The customer is responsible for return shipping costs for eligible returns.

What items cannot be returned?

Items may not be eligible for return if they have been used, worn, washed, or damaged after delivery.

Returns may also be refused for items with removed tags or labels, missing original packaging or components, visible signs of use, stains, odors, smoke smell, pet hair, or missing parts.

Customized, personalized, and made-to-order products are also not eligible for return.

Clearance, final-sale, or items marked “Non-Returnable” are not eligible unless they are defective, damaged, or incorrectly shipped.

Gift cards and digital products are not eligible for return.

Products damaged through misuse, accidents, negligence, or unauthorized repairs are not eligible for return.

Items returned after the 30-business-day return period or without required return authorization, where applicable, are also not eligible.

What if my order arrives damaged, defective, or incorrect?

Please contact us and provide an uncut unboxing video clearly showing the product and the issue.

If the required uncut unboxing video is not provided, the return or refund request may not be accepted.

How long does a refund take?

Approved refunds are processed within 5–10 business days after the return has been approved.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

Where should I send an approved return?

Approved returns should be sent to:

Soreli
5100 Kings Plz
Brooklyn, NY 11234
United States

Please obtain return authorization, where applicable, before sending a return.

How can I contact Soreli?

You can contact us at:

Email: support@soreli.shop
Phone: +1 430-431-4850

Customer support is available 24/7 via email.